At Chesnet LLC we use a software program called Splashtop  to connect to your computer to perform our repairs and and remove any malware from your computer. Splashtop has multiple versions of its software that are designed for consumer use all the way to large enterprises. The version of Splashtop used by Chesnet LLC repair technicians is the Tech Support version of the remote control software. We have done extensive research on which program to use for Chesnet LLC technician's and we have chosen Splashtop because of its extensive feature functionality and privacy features. We believe in simplicity at Chesnet LLC and that means not installing unnecessary software on your PC.
That means when you install Splastop during a session with our PC repair technicians, the software is only for that immediate session. The software collects a log of all the technician’s actions on your PC so if there is a customer complaint or concern our management team can review the technician’s actions.